Refund Policy

You may return most products within 28 days from the date of delivery.

To be eligible for a return, your item must be:

• In the same condition as received
• In the original packaging
• Unopened and unused (for sealed items)
• Accompanied by proof of purchase

The following items are NOT eligible for return:

• Items damaged through misuse or improper handling
• Items with missing or damaged serial numbers
• Items that have been flashed with custom firmware after purchase
• The mail-in GrapheneOS Flashing Service once flashing has begun (see the Flashing Service terms — full refund is available before flashing starts, and if we cannot flash your device you are refunded in full minus return shipping)
• Software or digital downloads

To initiate a return, follow these steps:

1. Contact us at contact@graphene-security.com
2. Provide your order number and reason for return
3. Wait for return authorization (RMA number)
4. Pack the item securely in original packaging
5. Ship to the address provided with your RMA number

Please do not send your purchase back to the manufacturer without prior authorization.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refund will be processed within 5-10 business days
• Refunds are issued to your PayPal account — PayPal is our only payment method, so your refund returns the way you paid
• You will receive an email confirmation

Defective Products:

We will cover return shipping costs for products that are defective or damaged upon receipt.

Change of Mind:

You are responsible for return shipping costs for items returned for reasons other than defects.

International Returns:

International customers are responsible for all return shipping costs and any customs fees.

We only replace items if they are defective or damaged. If you need to exchange for the same item in a different:

• Color: Contact us to check availability
• Storage Capacity: Subject to price difference
• Condition: Subject to price difference

To request an exchange, please contact us at contact@graphene-security.com.

All devices come with a 12-month manufacturer warranty covering hardware defects.

Warranty Covers:

• Hardware malfunctions under normal use
• Component failures not caused by damage
• Battery defects (capacity below 80% within 12 months)

Warranty Does NOT Cover:

• Physical damage (cracked screen, water damage, drops)
• Software modifications after purchase
• Normal wear and tear
• Unauthorized repairs or modifications

We reserve the right to issue partial refunds in the following situations:

• Item is returned with missing accessories or packaging
• Item shows signs of use beyond normal inspection
• Return is initiated after the 28-day period
• Item cannot be resold as new

Partial refund amounts will be determined based on the condition of the returned item and its resale value.

Note on the Flashing Service: the service fee is non-refundable once flashing has begun — the service is supplied to your specification with your express consent (Consumer Contracts Regulations 2013). GrapheneOS alters the device's verified boot state. Certain high-security banking apps may not function on the flashed device. We are not responsible for software incompatibility post-flash.

If you haven't received your refund within the stated timeframes:

1. Check your PayPal account again, including your linked bank or card (PayPal sometimes routes refunds to the underlying funding source)
2. If you paid as a PayPal guest by debit/credit card, check that card's statement
3. Contact PayPal support (processing may take additional time on their side)
4. If you've completed all above and still not received your refund, contact us

Please include your order number and the date of return in your communication.

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded unless they are defective.

This applies to clearance items, promotional offers, and special discounts.

Before Shipping:

Orders may be cancelled before shipment. Full refund will be issued within 3-5 business days.

After Shipping:

Once an order has shipped, it cannot be cancelled. You will need to wait for delivery and then initiate a return following our standard return policy.

To request cancellation, please contact us immediately with your order number.

If you have any questions about our Refund Policy, please contact us: